This article provides details on how to order a new physical Yordex card in the online platform. This functionality is only available if you are an Admin user.
Ordering a physical Yordex card
- In the Yordex interface go to ["Cards"] and make sure that you are you have selected the Master Balance that you would like to order the card in.
- Click on ["+ New Card"]
- Select the name of the user, if the user has not been created click [" New User"] at the bottom of the drop-down menu.
- Ensure type is set to 'Physical Card'.
- Enter or select the shipping address for the card.
- Select ["Create Card"]
It can take up to 10 working days for the card to arrive in the post, however on most occasions they arrive within 3-5 working days. The card will be fully activated, but will still need to be topped up.
You can also view this article on how to request a virtual card.
Regarding the shipping address: Please make sure that all of the address lines, house names or numbers, company names etc are provided when ordering the card. If this is not entered during the card ordering process this could lead to the possibility of the card not arriving.
Yordex cards are prepaid cards. To top them up, you first need to make sure you have funds available on your master balance. How to top up your master balance is described in this article.
Once you have funds on the master balance, you can top up the physical Yordex card which is explained in this article.