--- title: Yordex Security FAQs description: "If you would like to know terms of specific partners, please contact us directly and we can provide you with this information.  Otherwise, we have addressed some of the questions you may have below:  " --- [Skip to content](https://help.yordex.com/visa-financial-safeguarding-faqs#main-content) English Show submenu for translations [Raise a support ticket](https://help.yordex.com/kb-tickets/new?hsLang=en) ![New logo-1.svg\]](https://help.yordex.com/hubfs/New%20logo-1.svg) Open main navigation Close main navigation - English Show submenu for translations - [Raise a support ticket](https://help.yordex.com/kb-tickets/new) - [Back to the Yordex app](https://spend.app.yordex.com/spend) [Back to the Yordex app](https://spend.app.yordex.com/spend) Welcome to the Yordex help centre! - There are no suggestions because the search field is empty. 1. [Yordex Help Centre](https://help.yordex.com/?hsLang=en) 2. [Supporting](https://help.yordex.com/supporting?hsLang=en) 3. [About Yordex](https://help.yordex.com/supporting?hsLang=en#about-yordex) # Yordex Security FAQs If you would like to know terms of specific partners, please [contact us](https://help.yordex.com/kb-tickets/new?hsLang=en) directly and we can provide you with this information.  Otherwise, we have addressed some of the questions you may have below:   ### What protection is in place to ensure our funds are ring-fenced? Your funds are held by our banking partners. You will have a direct contractual relation with the partner(s) you are using and at no point does Yordex hold your funds. Should anything happen to Yordex, your funds are unaffected and you can deposit your funds back to your own account by requesting this directly from our banking partner(s). Our banking partners operate under different licenses. Some of our partners have full banking licenses and funds held in their accounts are protected by deposit protection schemes like the FDIC in the US and the FSCS scheme in the UK. Some of our European partners have Electronic Money Institution (EMI) licenses which are not protected by deposit protection schemes but which will still be held in safeguarded accounts held at fully licensed banks in accordance with eMoney regulation. eMoney funds are also separated from the banking partner’s operating capital and in no way be considered to be their assets. For more detailed information about regulatory status and safeguarding of funds for the partner(s) you are working with please [contact us](https://help.yordex.com/kb-tickets/new?hsLang=en). ### Can I limit what my users spend on cards? We can limit card usage both by amounts and by where money can be spent (“merchant” rules).  There is a wide range of limits by amount which are all described here. These limits are configurable and if you require different limits please contact us.  For some of our banking partners it is possible to create allow- and blocklists where cards can be used. These lists can both be at the merchant level and at the merchant category level. During implementation we will work with you to set up and refine these rules.  ### Are you GDPR compliant? Yes, we are. You can find the details in our [Privacy Policy](https://www.yordex.com/legal/privacy-policy).  ### How long do you store data for? We will not keep your personal data for any longer than is necessary. We follow regulatory guidelines including GDPR, the California Consumer Privacy Act and VISA and MasterCard scheme rules on data retention. Details of how your personal data will be kept can be found in our [Privacy Policy](https://www.yordex.com/legal/privacy-policy).  ### What support do you provide when we are audited? You are able to download PDF statements and period-end balances for any time period up to 7 years in the past. You can download these statements from our Statements pages within your account by clicking on "Export".  ### Terms and Conditions - [Railsbank Terms](https://www.yordex.com/railsbank-terms-and-conditions/) - [Payrnet Terms](https://www.yordex.com/payrnet-terms-and-conditions/) - [VISA Europe Terms](https://www.yordex.com/europe-visa-cards-end-user-corporate-terms-and-conditions/) - [Yordex Terms of Service](https://www.yordex.com/terms-of-use/) - [Yordex Privacy Policy](https://www.yordex.com/privacy/)   - [My Account](https://help.yordex.com/my-account?hsLang=en#main-content) - [Personal Details](https://help.yordex.com/my-account?hsLang=en#personal-details) - [My Cards](https://help.yordex.com/my-account?hsLang=en#my-cards) - [My Expenses](https://help.yordex.com/my-account?hsLang=en#my-expenses) - [Security](https://help.yordex.com/my-account?hsLang=en#security) - [Yordex Mobile](https://help.yordex.com/yordex-mobile?hsLang=en#main-content) - [Using the App](https://help.yordex.com/yordex-mobile?hsLang=en#using-the-app) - [Using the telephone assistant](https://help.yordex.com/yordex-mobile?hsLang=en#using-the-telephone-assistant) - [Yordex Account Setup](https://help.yordex.com/yordex-account-setup?hsLang=en#main-content) - [Account Setup](https://help.yordex.com/yordex-account-setup?hsLang=en#account-setup) - [Users](https://help.yordex.com/yordex-account-setup?hsLang=en#users) - [Credit line](https://help.yordex.com/yordex-account-setup?hsLang=en#credit-line) - [Cards](https://help.yordex.com/cards?hsLang=en#main-content) - [Cards FAQs](https://help.yordex.com/cards?hsLang=en#cards-faqs) - [Physical cards](https://help.yordex.com/cards?hsLang=en#physical-cards) - [Virtual Cards](https://help.yordex.com/cards?hsLang=en#virtual-cards) - [Ordering cards](https://help.yordex.com/cards?hsLang=en#ordering-cards) - [Topping up cards](https://help.yordex.com/cards?hsLang=en#topping-up-cards) - [Managing your account](https://help.yordex.com/cards?hsLang=en#managing-your-account) - [Your own company cards](https://help.yordex.com/cards?hsLang=en#your-own-company-cards) - [Expenses](https://help.yordex.com/expenses?hsLang=en#main-content) - [Submitting Expenses](https://help.yordex.com/expenses?hsLang=en#submitting-expenses) - [Approving Expenses](https://help.yordex.com/expenses?hsLang=en#approving-expenses) - [Managing Expenses](https://help.yordex.com/expenses?hsLang=en#managing-expenses) - [Payouts](https://help.yordex.com/payouts?hsLang=en#main-content) - [Managing payees](https://help.yordex.com/payouts?hsLang=en#managing-payees) - [Managing payouts](https://help.yordex.com/payouts?hsLang=en#managing-payouts) - [Other](https://help.yordex.com/payouts?hsLang=en#other) - [Approvals](https://help.yordex.com/approvals?hsLang=en#main-content) - [Approvals](https://help.yordex.com/approvals?hsLang=en#approvals) - [Invoices](https://help.yordex.com/invoices?hsLang=en#main-content) - [Managing Invoices](https://help.yordex.com/invoices?hsLang=en#managing-invoices) - [Submitting Invoices](https://help.yordex.com/invoices?hsLang=en#submitting-invoices) - [Accounting](https://help.yordex.com/accounting?hsLang=en#main-content) - [Xero](https://help.yordex.com/accounting?hsLang=en#xero) - [Sage 50c](https://help.yordex.com/accounting?hsLang=en#sage-50c) - [Exporting Transactions](https://help.yordex.com/accounting?hsLang=en#exporting-transactions) - [Supporting](https://help.yordex.com/supporting?hsLang=en#main-content) - [About Yordex](https://help.yordex.com/supporting?hsLang=en#about-yordex) - [Reference](https://help.yordex.com/supporting?hsLang=en#reference) - [Fields](https://help.yordex.com/supporting?hsLang=en#fields) - [Cost Allocations](https://help.yordex.com/cost-allocations?hsLang=en) - [Suppliers & Purchases](https://help.yordex.com/suppliers-purchases?hsLang=en#main-content) - [Supplier approvals](https://help.yordex.com/suppliers-purchases?hsLang=en#supplier-approvals) - [Purchases](https://help.yordex.com/suppliers-purchases?hsLang=en#purchases) - [Supplier creation](https://help.yordex.com/suppliers-purchases?hsLang=en#supplier-creation) - [Supplier Terms & Quotes](https://help.yordex.com/suppliers-purchases?hsLang=en#supplier-terms-quotes) - [Budgets and Cost Allocations](https://help.yordex.com/budgets-and-cost-allocations?hsLang=en#main-content) - [Cost Allocations](https://help.yordex.com/budgets-and-cost-allocations?hsLang=en#cost-allocations) - [API](https://help.yordex.com/api?hsLang=en) Copyright © 2026, Yordex Limited