What customer support does Yordex offer?

The Yordex support team is accessible 9-5 Monday to Friday, whilst the guide is accessible 24/7.

Each of our tiered plans comes with a support package tailored to how our customers do business.

Starter Plan: Free online support ​& technical troubleshooting

Get instant help from our online resources, or chat in real-time with a member of our support team via our chat icon.

​Support requests can also be logged and monitored via help@yordex.com or our dedicated help desk. 

Growth & Premium: Booster support session

As well as everything included in the Starter plan, Growth and Premium customers ​receive tailored support during the set-up process.

Book a call with one of our dedicated Customer Success Managers to walk you through any elements of the set-up process or get help with our customised configuration options, including setting up cost allocations, approval rules and accounting integrations. 

This setup session is free for all Growth and Premium and £99 + VAT for all Starter Plan customers.

Enterprise Support​

Included for all Enterprise customers is a dedicated account manager and private support channel on Slack for personal, immediate support and resolution.

Please click here to arrange booster training or premium support.