Overview
There is an automated card replacement service that sends you a brand new Yordex card around a month before your old one expires. As part of this process the balance of your old card will be transferred to the new one without requiring your account admin to top up the new card.
Timeline of replacement
- T-60 days: Account admin will receive a notification of cards due to expire
- They have the opportunity to cancel replacement cards that aren’t required
- They can also amend delivery address for the replacements
- T-45 days: Replacement cards are ordered and shipped to cardholders:
- The cardholder receives an email to confirm receipt of their new Yordex card.
- They can elect to transfer their balance from the old card to the new card with the click of a button. Once clicked, the balance transfer is immediate.
- The old card can now be thrown away or destroyed
- T-0 days: Old card expires and cannot be used for transactions
This image shows the email that a cardholder will receive when their card is soon to expire.
If you are unsure about any of the details in these emails, please get in touch with support@yordex.com and a member of the team will be able to assist you.